Our Team
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Insurance for Remington, Richmond, Fredericksburg Virginia
James in Remington
James Steele
CEO
As a lifelong resident of Virginia, James is a wealth of knowledge in the area and an incredible asset to the insurance industry. With over 15 years of expertise and the ability to make everyone feel at home, he makes understanding insurance a breeze. From being a successful commercial and health insurance broker in California to running a flourishing award-winning agency in Virginia, he prides himself on being a pillar of the community and continuously looking for ways to engage in local activities and support community outreach. When he’s not at the office you can find James fishing the Rappahannock, putting his Master Gardener skills to use at the local garden or spending time with his family.
Josh Fried
Agent
Josh went to college to become a middle school history teacher, wanting to fill a void that he felt existed by helping kids understand how the world works in a way that would make sense to them. While completing his degree, he took a position at his local insurance agency. As his insurance career blossomed, he realized he had the same passion for helping people understand insurance as he did educating our youth. He decided to stay in the field and his desire to help others has kept him looking out for his clients for over 18 years. From a small town in upstate New York, to the metropolis that is Southern California, Josh has excelled at insurance in every market. With a focus on transparency and education, Josh has achieved being one of the top 1% of life insurance agents in the world multiple times. We are elated to have him among our staff, bringing a wealth of knowledge and experience to assist our clients on a daily basis.
Lindsay Fried
Agent
Lindsay is no stranger to hard work and dedication. With a background in Customer Service Management and a desire to provide the utmost in quality care to each and every client she serves, joining the Steele team was a no brainer! Her attention to detail, and drive to provide thoughtful, solution based services are exhibited in her daily interactions with clients and team members alike. When Lindsay isn't in one of our 3 office locations, she can be found spending time with her family, enjoying the outdoors, in front of the stove, or enjoying a good book.
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Heather Mauro
Agent
A licensed agent for nearly a decade, Heather is a wealth of knowledge and always ready to lend a helping hand. Whether you are calling in, or visiting the Fredericksburg office, you can count on smile and a warm greeting every time. Heather will stop at nothing to ensure every client receives proper care, and walks away feeling educated, and confident that they have picked the right agency to protect their most important assets. When Heather isn't in the office putting a smile on your face, she can be found riding the trails, spending time with her family, and spoiling her ornery kitty Norman!
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Felicia Heflin
Agent
With over 20 years of experience in the Insurance industry, Felicia is a wealth of knowledge and expertise. When she isn’t running through coverages or providing the utmost in service to our clients, she can be found enjoying life to the fullest with her family and friends. She was recently promoted to Grandma and enjoys spending time with her beautiful grandbaby any chance she can get. No matter the question or line of business, Felicia is your gal! Give her a call today and let her show how Steele Insurance Agency stands up and stands out for our clients!
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Britt Stilwell
Agent
Britt has jumped feet first into the insurance industry with her positive attitude and incredible work ethic. With a background in Customer Service and Digital Marketing, her skillset is being put to great use and we couldn’t be happier to have her on our team. Our first full-time remote employee and an avid animal lover, Britt spends her working days with her fabulously furry office assistant Artemis the mini schnauzer. If you’re lucky you may just get a glimpse of her black panther (shhhh don’t tell him he’s just a Domestic Short Hair), Nyx, making a cameo on a zoom meeting! In her free time, Britt enjoys time with her family; the furry, the plant and the people alike. Together they like to play video games, bake, and tap into their creativity. A family of artists, you will always find them surrounded by beauty and wonder through music, nature and more. Next time you call in and get her on the phone, you can rest assured your call will be handled with professionalism and a smile!
Will King
Agent
Will joined our agency this last fall, and quickly settled in amongst our team of Agents. His ability to work seamlessly with colleagues and clients alike has quickly made him an important asset to our agency.
Quick to jump in and lend a hand, eager to learn, and always ready with a pun to make you laugh; you can count on Will to get the job done and bring a smile to your face! He believes in building lasting relationships, earning the trust of clients through transparent communication and a genuine desire to provide the best in customer service.
Will hasn’t always been in insurance, (although you wouldn’t know it, given his passion for ensuring his client’s assets are always properly protected) he is in fact a Navy Veteran and a retired Federal Law Enforcement Officer. We are honored to have him on our team, and thankful for his service.
When he isn't in the office going over coverages, team building, or dropping a well-placed Dad joke, you can often find him hanging out with his wife and his dogs Bo and Suki. Will enjoys music and while a metal head at heart, he is always up for listening to something new and sharing his love of music with friends! Swing by our Remington office, or give us a call and see how Will can help you get the most out of your Insurance coverages with the Steele Insurance Agency!
--Pictured: Bo & Suki King
Liza Marie Contreras
Agent
It is with great pleasure that we Welcome Liza to our team!
With over a decade of experience as a licensed insurance agent, Liza brings both professional expertise and a personal touch to every client relationship.
A devoted mother of two, you can catch a glimpse of her friendly competitive spirit while engaged in a video game marathon with her son, or enjoying girly bonding moments with her daughter. From the day to day hustle of life, to the big memory moments, time with her family is her ultimate priority!
Whether she’s whipping up something delicious in the kitchen, enjoying a time out with some good music, or diving into policy language to help better serve her clients insurance needs, Liza approaches life with passion and purpose. Her service-first approach to sales is reflected not only in the trust she builds with clients but also in the camaraderie she fosters with her team. We are lucky to have her! Give Liza a call today to discuss your Home, Auto and Life insurance needs!
Lydia Pentecost
Veteran Agent
Welcome Lydia!
With a career spanning nearly five decades, Lydia is a true cornerstone of the insurance industry. She began her insurance journey on December 13, 1976, and has since built a legacy of excellence across claims, support, and agency leadership.
After an impressive 20-year tenure as an agency owner, she joined our team following her semi-retirement — bringing with her a wealth of knowledge, experience, and heart.
A proud mother, grandmother, and great-grandmother, Lydia treasures family time above all. She’s often found cheering on her grandsons at the baseball fields, playing a mean game of monopoly, or enjoying a cone at her local ice cream spot with her grandkids.
Her top-tier customer service and deep commitment to helping clients understand and feel confident in their coverage are just a few of the many qualities that set her apart. Lydia's passion for proper coverages and policy education continues to make a lasting impact on every client she serves. We feel honored to have her on our team!
Steele Insurance Agency