Privacy Policy

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Introduction
- Overview of Policy
  - Welcome to the Steele Insurance Agency. We are dedicated to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect from you when you visit www.steeleva.com (”Website”) or use the services provided (“Service”). It also describes how we use, share, and protect your information, and the choices you have regarding your information. This policy is designed to comply with applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and relevant telecommunication privacy standards.
- Scope
  - This Privacy Policy applies to all individuals and entities who interact with the Website and the Service, regardless of their location. It encompasses the collection, use, and disclosure of personal information by and its affiliates, subsidiaries. This policy covers information collected through our website, mobile applications, SMS/MMS communications, and any other electronic means of interaction. It is important that you read this policy carefully to understand our practices related to your information.
  - Through your interaction with www.steeleva.com you may engage in activities where additional or separate privacy notices are presented. Those notices will apply in conjunction with this policy to the extent of any inconsistencies.
  - SMS Privacy, Consent, and Mobile Information
    - www.steeleva.com may collect your mobile phone number, SMS opt-in status, consent records, messaging preferences, and related information when you choose to receive text messages from us. This information may be collected when you submit an online form, request an insurance quote, communicate with us, or otherwise provide consent to receive SMS/text messages.
    - If you have opted in to receive SMS/text messages from Steele Insurance Agency, you may receive messages related to insurance quotes, policy review reminders, renewal follow-ups, appointment reminders, customer care, billing or account-related inquiries, documentation requests, and marketing messages related to insurance products and services, including home and auto insurance bundle quote opportunities.
    - Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any text message you receive from us. For assistance, reply HELP or contact us at or . Consent to receive SMS/text messages is not a condition of purchase.
    - When collecting personal information, particularly for activities that involve telephony services such as SMS/MMS messaging, we adhere to stringent consent requirements. Explicit, informed, and unambiguous consent is obtained from all individuals prior to the collection of their personal data. This includes clear and conspicuous opt-in mechanisms for marketing communications and any telecommunication activities, ensuring compliance with regulatory standards set forth by bodies such as the CTIA, TCPA, and GDPR.
    - In certain circumstances, we may require your express written consent, particularly for automated messaging campaigns and any data-sharing activities that fall under strict regulatory frameworks. Your consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw your consent, please contact us using the information provided in the “Contact Information” section of this policy.
    - We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, and regulatory obligations. Your continued use of the Website and the Service constitutes your acceptance of any modifications to this policy. Notice of any significant updates will be provided through a prominent notice on our website or through direct communication channels.
    - Phone numbers provided for SMS opt-in will remain confidential and will not be shared with any third parties.
    - By using Steele Insurance Agency's services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and any other agreements that govern your use of our services.

Information We Collect
- Steele Insurance Agency is committed to transparency concerning the information we collect about you. This section outlines the various types of information we gather through our website and services, inclusive of telephonic interactions such as SMS/MMS communications, and provides clarity on the purpose and use of such information.
- Personal Information

We collect personal information that can be used to identify you as an individual, collected either directly from you or through your interactions with our services. This includes, but is not limited to:
Name: Full legal name
Contact Details: Email address, postal address, telephone number, and other similar contact information.

Billing Information
- For transactional and billing purposes, we collect specific financial information, which includes:
  - Credit Card Information: Card number, expiration date, and CVV
  - Address: Postal address associated with the payment method. The collection of billing information is essential for processing payments and managing your subscription or purchases of services. This information is stored in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
  - Usage Information
    - To optimize and enhance your experience, we gather detailed usage data reflecting your interactions with our services and website:
      - IP Address: Internet Protocol address used to connect your computer or mobile device to the internet.
      - Service Usage: Data concerning features accessed, duration and frequency of use, service plan choices, and other metrics.
      - Calling History: Records of calls made and received via our services, including timestamps and call durations.
      - Click Patterns: Data on navigation and clicks on the Website, reflecting user interaction patterns. Collection of such information is standard practice to improve service delivery, ensure security, and understand user preferences.
  - Anonymous Information
    - We also collect anonymized data that cannot be used to identify you personally. This aggregated data includes:
      - Aggregated Usage Data: Information compiled from multiple users in a manner that ensures individual anonymity. The purpose of collecting anonymous data is to conduct market research, improve our services, monitor performance, and support commercial activities without compromising individual privacy.
  - Additional Information
    - In the course of providing our services, we may also collect supplementary information necessary for business operations:
      - Business Name: Company name and related details for enterprise clients.
      - Demographic Details: Age, gender, occupation, and other demographic characteristics.
      - Technology Preferences: Information about your preferred technologies and platforms.
      - Referral Information: How you discovered , including referral sources. This additional information helps us tailor our services, improve customer interactions, and develop targeted marketing strategies.

How We Use Your Information

Steele Insurance Agency is committed to ensuring that the information we collect from you is used in a manner that is transparent, secure, and compliant with applicable laws and regulations. Below is a detailed explanation of how we utilize your information to provide, enhance, and secure our services.
- Regulating Access
  - We use personal information to regulate and manage access to services. This includes, but is not limited to:
  - Authentication:
  - Verifying your identity when you log in to the Website or use our services.
  - Access Control: Ensuring that only authorized users access specific services and features.
  - Security Measures: Implementing security protocols to protect against unauthorized access, breaches, and other security threats.
- Personalization
  - To enhance your experience, we use your information to provide customized content and recommendations:
  - User Preferences: Tailoring content and service offerings based on your interests and previous interactions.
  - Service Customization: Personalizing user interfaces and features to improve usability and satisfaction
- Promotions and Marketing
  - Your information allows us to conduct marketing activities that inform you of relevant products, services, and promotions.
  - Promotions– Direct Marketing: Sending you promotional materials related to Steele Insurance Agency’s products and services through email, SMS, and other communication channels, subject to obtaining your prior consent where required by law.
  - Marketing Analytics: Leveraging usage data and personal preferences to design and target effective marketing campaigns.
  - Partner and Sponsor Promotions
- Customer Contact
  - We utilize your contact information to communicate with you for various purposes, such as:
  - Service Notifications: Informing you about important updates, changes, or issues related to our services.
  - Customer Support: Addressing your inquiries, resolving issues, and providing assistance through our customer service channels.
  - Surveys and Feedback: Collecting feedback to improve our services and customer satisfaction.
- Internal and Administrative Purposes
  - Your information is critical for our internal operations and administration:
  - Data Analysis: Conducting internal research and analysis to improve our products and services.
  - Audits and Compliance: Ensuring adherence to internal policies, procedures, and regulatory requirements.
  - Risk Management: Identifying and mitigating potential risks to our business operations and service delivery.
- Billing and Support
  - We use billing and support information for financial and operational purposes:
  - Transaction Processing: Handling payments, refunds, and billing inquiries.
  - Account Management: Managing your account details, subscription plans, and service entitlements.
  - Technical Support: Providing technical assistance and troubleshooting to ensure seamless service usage.
- Anonymous Information Uses
  - Anonymous information is utilized in a manner that ensures your privacy while supporting business objectives:
  - Aggregated Analytics: Combining anonymous data to analyze trends, usage patterns, and market demand without identifying individual users.
  - Business Development: Using analytical insights derived from anonymous information to make informed business decisions and develop new products or services.
- Legal Compliance
  - is committed to legal and regulatory compliance in all jurisdictions where we operate:
  - Law Enforcement Requests: Disclosing information to comply with legal obligations, court orders, or official requests from law enforcement agencies.
  - Regulatory Requirements: Using and disclosing information as necessary to comply with industry regulations, telecommunication laws, and data protection legislation.
  - Enforcement of Terms: Ensuring compliance with our user agreements, terms of service, and other contractual obligations.This comprehensive approach to information use ensures that your data is employed responsibly, ethically, and in compliance with all applicable legal standards. Should you have any questions or require further clarification concerning how your information is used, please contact us through the methods provided in the “Contact Information” section.
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
SMS Consent Communication
- The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
- If you have consented to receive text messages from , you may receive messages related to the following:
  - Follow-up messages
  - Billing inquiries
  - Quote Offers
Message Frequency:
- Message frequency may vary depending on the type of communication.
Potential Fees for SMS Messaging:
- Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
- You may opt in to receive SMS messages from by submitting an online form and selecting the SMS consent checkbox. The SMS consent checkbox is optional and is not required to submit the form. If you do not wish to receive SMS messages, do not check the SMS consent box. The SMS opt-in language on our forms may include language substantially similar to the following:
  - By submitting an online form
  - “By providing your phone number and checking this box, you agree to receive SMS/text messages from regarding insurance quotes, policy review reminders, renewal follow-ups, appointment reminders, customer care, and marketing messages related to insurance products and services, including home and auto bundle quote opportunities. You are opting into marketing texts if you select the marketing text message option. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help. We will not share or sell mobile information with third parties for promotional or marketing purposes. Consent is not a condition of purchase. For more information, please review our Privacy Policy and Terms & Conditions.”
- Opt-Out Method:
  - You may opt out of receiving SMS/text messages at any time by replying STOP to any SMS message you receive from Steele Insurance Agency. After you opt out, you may receive one final confirmation message confirming that you have been unsubscribed. You may also contact us directly at support@steeleva.com to request removal from our SMS messaging list.
- Help:
  - If you need assistance with SMS/text messages from , reply HELP to any message you receive from us, call us at 540-212-9930, or email us at support@steeleva.com
- Standard SMS Disclosures:
  - Message and data rates may apply.
  - You can opt out at any time by texting “STOP.”
  - For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
  - Message frequency may vary.
  - Consent is not a condition of purchase.
- Steele Insurance Agency takes compliance with SMS/MMS regulations and guidelines seriously, ensuring that our messaging practices align with the highest legal standards and industry best practices. This section outlines the policies and procedures governing our use of SMS and MMS messaging.
- Phone numbers provided for SMS opt-in will remain confidential and will not be shared with any third parties.
- Enhanced Business SMS Guidelines
  - Compliance with TCPA’s Terms of Service and Acceptable Use Policy:
    Steele Insurance Agency’s use of Enhanced Business SMS services is strictly governed by TCPA’s Terms of Service and Acceptable Use Policy. We ensure that our SMS/MMS activities comply with these policies, which aim to enhance service quality while preventing spam, phishing, and fraudulent messages.
  - Message Limitations:
    To maintain the integrity of our messaging services and adhere to carrier policies, we limit the number of messages sent per originating number to: 50 messages per minute per originating number for regular use. Up to 60 messages per minute for long-code numbers and 180 messages per minute for toll-free numbers under our High Volume SMS solution.
  - Written Consent Requirements:
    For any marketing, promotional, or informational messaging, we obtain explicit written consent from recipients before sending messages. This consent is documented and maintained to ensure compliance with regulatory standards such as the Telephone Consumer Protection Act (TCPA) and the Cellular Telecommunications Industry Association (CTIA) guidelines.
  - Phone numbers provided for SMS opt-in will remain confidential and will not be shared with any third parties.
- Automated Messaging
  - Express and Logged Consent:
    Automated SMS messaging via Steele Insurance Agency‘s platform requires express and logged consent from the recipient. This involves obtaining clear and documented approval to receive automated messages, in compliance with CTIA guidelines and other applicable laws.
  - Opt-out Requirements:
    Every automated message includes clear opt-out instructions (e.g., “Reply STOP to end”). All opt-out requests are processed immediately to ensure recipients can easily discontinue receiving messages.
- Opt-In Method
- You may opt in to receive SMS messages from in the following way:
By submitting an online form
Consent Tracking:
Detailed records of consent are maintained, including timestamps and methods of opt-in, to provide proof of consent if requested by carriers or regulatory bodies.
Proof of Consent:
In instances where carriers request proof of consent, can provide comprehensive documentation detailing the opt-in process and recipient consent records.
Opt-Out Method
- You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help
- If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at support@steeleva.com
Additional Options
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging
- Disclosures:
  - Message and data rates may apply. You can opt out at any time by texting “STOP”. For assistance, text “HELP” or visit our Privacy Policy and Terms pages. Message frequency may vary.
- Prohibited Campaigns and Content
  - Prohibited Campaigns
    The following types of campaigns are strictly prohibited:
  - Loan and mortgage advertisements
  - Credit repair offers
  - Debt relief offers
  - Debt collection attempts
  - Work from home advertisements
  - Secret shopper advertisements
  - Political advertisements and messages
  - Alcohol, tobacco, or firearms advertisements
  - Pharmaceutical, vitamin, or other drug advertisements. Our policies extend to similar campaigns which may fall under these categories.
  - Illegal activities or terms of service violations
  - Pornographic or adult entertainment
  - Violence, hate speech, or abusive content
  - References to controlled substances (e.g., marijuana)
  - Fraudulent or deceptive behavior
  - Links intended to mislead or violate carrier policies
- Prohibited Message Content
  Messages containing the following content are not permitted and may result in service suspension:
- Compliance and Enforcement
  - Carrier Fees
    We remain vigilant about adhering to carrier-imposed regulations and fees to avoid additional financial liability for non-compliance.
  - Account Restrictions
    Accounts found in violation of carrier rules may face reduced deliverability rates, additional campaign registration fees, temporary suspension of services, or termination of account access.
  - Penalties and Fines
    Non-compliance with guidelines and regulations may attract penalties and fines passed through by the carriers. It is our responsibility to stay informed and adhere to all relevant policies to mitigate these risks. By adhering to the detailed guidelines and requirements listed above, Steele Insurance Agency commits to maintaining the highest standards of compliance in our SMS/MMS messaging practices. If you have any questions or require additional information on our messaging policies, please contact us through the provided channels in the “Contact” section.
Information Storage and Security
- Steele Insurance Agency is committed to safeguarding the integrity, confidentiality, and availability of your personal information. We employ a comprehensive range of security measures and follow industry best practices to ensure that your data is stored and processed securely. This section outlines our methods of information storage, security measures, and data retention policies to ensure compliance with applicable laws and regulations.
- Storage Methods
- To ensure the security of your personal data, Steele Insurance Agency employs a multi-faceted approach, incorporating physical, electronic, and managerial safeguards.
- Physical Procedures
  - Our data storage facilities are secured through advanced physical security measures.
  - Controlled Access: Access to our physical storage locations is restricted to authorized personnel only.
  - Electronic Procedures: Personal information collected by Steele Insurance Agency is stored on secure, encrypted servers. The following electronic measures are in place:
  - Network Security: We use robust firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) to protect our servers from unauthorized access and cyber threats.
  - Managerial Procedures: We maintain stringent managerial controls to ensure that the personnel handling your data adhere to our privacy and security policies:
  - Access Control Policies: Authorized access is granted on a need-to-know basis, and access privileges are regularly reviewed and updated.
  - Employee Training: All employees undergo regular training on data protection laws, privacy practices, and security measures, ensuring that they are aware of their responsibilities in maintaining data security.
- Security Measures
  - To protect your data from unauthorized access, alteration, disclosure, or destruction, Steele Insurance Agency employs a range of advanced security measures.
  - Secure Access Controls
    We implement robust access control mechanisms to protect sensitive data:
  - Multi-Factor Authentication (MFA): MFA is required for accessing sensitive systems and data, adding an additional layer of security by requiring more than one form of verification.
  - Regular Audits: We conduct regular security audits and vulnerability assessments to identify and rectify potential security risks, ensuring ongoing compliance with data protection standards.
- Data Retention
  - Steele Insurance Agency is committed to retaining your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
  - Retention Periods Our data retention policies are guided by the following principles:
  - Business and Operational Needs: Data is retained for the duration necessary to provide ongoing services, support business operations, and fulfill contractual obligations.
  - Legal and Regulatory Requirements: Retention periods are determined by legal requirements, which may vary depending on jurisdiction and the nature of the data.
  - Deletion Policies: When personal information is no longer required for the purposes for which it was collected, follows strict deletion policies.
  - By implementing these rigorous storage and security practices, Steele Insurance Agency aims to protect your personal information against unauthorized access, loss, or misuse. Our commitment to data security is ongoing, and we continually review and enhance our practices to adhere to evolving legal standards and technological advancements. If you have any questions or concerns regarding our information storage and security practices, please contact us at support@steeleva.com
No Sale or Sharing of SMS Information
- Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
- All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data, SMS consent records, mobile phone numbers provided for SMS purposes, and SMS messaging preferences will not be sold or shared with any third parties or affiliates for their own promotional or marketing purposes.
- We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing the services of that SMS campaign. We may share your personal information, including your mobile phone number, SMS opt-in status, or consent records, with service providers only as necessary to provide our messaging services. These service providers may include messaging platform providers, phone companies, carriers, technology vendors, and other vendors that assist us in delivering, managing, or supporting text messages. These service providers are not permitted to use your SMS information for their own marketing or promotional purposes.
- Legal Requirements
  - Steele Insurance Agency may be required to disclose your personal information in response to lawful requests from public authorities or to comply with legal obligations. Such disclosures may include:
  - Compliance with Laws: Disclosures necessary to comply with any applicable law, regulation, legal process, or governmental request.-
  - Protection of Rights: Disclosures necessary to protect the rights, property, or safety of , our users, employees, or the public.
  - Legal Proceedings: Disclosures necessary to enforce our terms of service, agreements, or policies, or to respond to claims or litigation involving .In these instances, we will take all reasonable steps to ensure that the scope of disclosure is strictly limited to the information required by law and that appropriate protections are in place to safeguard your privacy.
Cookies and Tracking Technologies
- Steele Insurance Agency is committed to providing a user-friendly and efficient browsing experience. To achieve this, we utilize various cookies and tracking technologies to collect information about your interactions with our services. This section details the types of cookies and tracking technologies we employ, their purposes, and the information they gather, in compliance with applicable privacy laws and industry standards.
- Cookies
  - Types of Cookies Used: Steele Insurance Agency deploys several types of cookies to enhance your experience and ensure the efficient functioning of our services:
  - Essential Cookies: These cookies are fundamental to the operation of our website and services. They enable essential functionalities such as security, network management, and accessibility. Without these cookies, certain features and services may not function correctly.
  - Performance Cookies: Performance cookies collect anonymized information about how visitors interact with our website. This data helps us understand the pages visited, time spent on the site, and any error messages encountered. The aggregated information is used solely to improve the performance and usability of our website.
  - Functionality Cookies: These cookies remember choices you make to provide a more personalized experience. They include remembering your login details, language preferences, and enabling live chat support. Functionality cookies do not track your browsing activity on other websites and the information collected may be anonymized.
  - Targeting/Advertising Cookies: Targeting cookies are used to deliver relevant advertisements to you. They track your browsing habits and interactions with ads to make content more relevant to your interests. These cookies can also limit the number of times you see an advertisement and help assess the effectiveness of an advertising campaign.
  - Purpose of Cookies: The primary purposes for which utilizes cookies include:
  - Improving User Experience: By remembering your preferences and past actions, cookies enhance the usability and functionality of our services.
  - Analytics and Performance: Cookies help us understand how users engage with our website, enabling us to optimize our content and design for better user satisfaction.
  - Targeted Advertising: With your consent, cookies enable us to deliver personalized advertisements based on your browsing behavior and preferences.
- Web Beacons
  - How and Why Used
  - Web beacons, also known as pixel tags or clear GIFs, are small graphic images embedded in emails or web pages. Steele Insurance Agency employs web beacons for the following purposes:
  - Email Tracking: To understand whether emails sent by us are opened and if recipients engage with the content, thereby optimizing our email communication strategies.
  - Website Analytics: To track user behavior on our website, such as pages visited and actions taken. This information helps improve the overall user experience and assess the effectiveness of our website features. Web beacons work in conjunction with cookies to monitor the interaction between users and our digital properties, providing a comprehensive view of user engagement.
- Log Files
  - Information Collected
  - Steele Insurance Agency also uses log files to capture specific information automatically when users interact with our website and services. The data collected through log files includes:
  - IP Addresses: Internet Protocol addresses of the devices used to access our website, which help determine the geographical location of users and assist in maintaining website security.
  - Browser Type and Version: Information about the browser used (e.g., Chrome, Firefox) to access our site, aiding in compatibility and optimization efforts.
  - Internet Service Provider (ISP): Details about the ISP providing internet access to the user, which can be useful for troubleshooting connectivity issues.
  - Referring/Exit Pages: The URLs of the web pages that referred visitors to our site, as well as the pages they visit upon leaving. This data helps us understand traffic patterns and the effectiveness of referral sources.
  - Date and Time Stamps: Precise timestamps indicating when users access our site, which assist in tracking user behavior and peak usage times.
  - Clickstream Data: Information about the sequence of clicks and interactions on our website, enabling us to optimize the site layout and navigation.By leveraging these tracking technologies, Steele Insurance Agency aims to enhance user experience, ensure secure and efficient operation of our services, and provide personalized content. We are committed to complying with all relevant data protection laws and providing transparency about our data collection practices.Should you have any questions or concerns regarding our use of cookies and tracking technologies, please contact us at support@steeleva.com
User Rights and Choices
- Steele Insurance Agency is committed to empowering users with control over their personal information. This section outlines your rights and choices regarding the data we collect and process, ensuring compliance with applicable data protection laws and regulations.
- Access and Update Information
  - You have the right to access the personal information we hold about you and to request corrections or updates to ensure its accuracy and completeness. Our procedures to facilitate this include:
  - Access Requests: You can request a copy of the personal data we maintain about you by contacting us at support@steeleva.com. We will provide the requested information within a reasonable timeframe, in compliance with applicable laws.
  - Update and Correction Requests: If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request corrections or updates. Please contact us to make such requests, and we will promptly correct any inaccuracies.
- Opt-In/Opt-Out Choices
  - Steele Insurance Agency provides you with clear choices to control your communication preferences and data usage. These options ensure that you can manage your engagement with our services effectively.
  - Marketing Communications:
  - Opt-In: During the registration process or through subsequent interactions, you may opt-in to receive marketing communications from Steele Insurance Agency. This includes emails, newsletters, and occasional reach out related to our products and services.
  - Opt-Out: You have the right to opt-out of receiving marketing communications at any time.
  - SMS/MMS Messages:
  - Opt-In: To receive SMS/MMS messages, including notifications, updates, and promotional content, you must provide explicit consent. This is typically done through a double opt-in process to verify your consent.
  - Opt-Out: You can opt-out of receiving SMS/MMS messages by replying with keywords such as “STOP” or “UNSUBSCRIBE” to any message received. Additionally, you can contact our support team to manage your messaging preferences.
- Request for Data Deletion
  - You have the right to request the deletion of your personal information under certain circumstances, including when the data is no longer necessary for the purposes for which it was collected or if you withdraw your consent. Our data deletion procedures include:
  - Submission of Requests: To request the deletion of your personal information, please contact us at support@steeleva.com. We will review your request and take appropriate action in compliance with applicable laws.
  - Deletion Process: Upon verifying your request, will delete your personal data from our active databases and systems. In some cases, residual copies may be retained in our backup archives for a specified period to comply with legal obligations or for legitimate business purposes.
- Complaint Resolution
  - If you have any concerns or complaints about our data handling practices,Steele Insurance Agency is committed to resolving them promptly and effectively. Our complaint resolution procedures are as follows:
  - Submission of Complaints: If you believe your privacy rights have been violated or have other concerns regarding our data practices, you should contact us immediately. Provide detailed information about your complaint to facilitate a thorough investigation.
  - Internal Review: Upon receiving your complaint, our team will conduct a comprehensive review of the issue, involving relevant departments and personnel to understand the scope and cause of the problem.
  - Resolution and Response: Steele Insuraance Agency will work diligently to resolve your complaint and address any underlying issues. We will provide you with a formal response, outlining the steps we have taken to resolve the matter and any corrective actions implemented. Additionally, if you are not satisfied with our resolution process, you have the right to lodge a complaint with the relevant data protection authority or regulatory body in your jurisdiction. By understanding and exercising these rights, you can maintain control over your personal information and ensure that Steele Insurance Agency upholds its commitment to privacy and data protection. Should you have any questions or need further assistance with your rights and choices, please contact us at support@steeleva.com
International Data Transfers
- Steele Insurance Agency is committed to ensuring that your personal information is handled with the highest level of protection, regardless of where it is transferred or stored. This section outlines our policies and procedures related to international data transfers, ensuring compliance with global data protection standards and legal requirements.
- Compliance with Global Standards
  - Steele Insurance Agency recognizes the importance of protecting personal information across international borders and adheres to global data protection standards, including:
  - California Consumer Privacy Act (CCPA): For residents of California, Steele Insurance Agency complies with the CCPA, ensuring that personal information transferred out of the United States meets the necessary protection levels.
  - Other Applicable Laws: Steele Insurance Agency also complies with other relevant international data protection laws, including those in areas where our users reside, ensuring a consistent level of data protection globally.
- Transfer Mechanisms
  - To ensure the lawful transfer of personal data across international borders, Steele Insurance Agency employs several transfer mechanisms, including:
  - Adequacy Decisions: Where applicable, Steele Insurance Agency relies on adequacy decisions by relevant data protection authorities. These decisions confirm that the receiving country provides an adequate level of data protection, equivalent to that offered within the EEA.
  - Standard Contractual Clauses (SCCs): In the absence of an adequacy decision, Steele Insurance Agency uses Standard Contractual Clauses approved by the European Commission as a lawful basis for transferring personal data to countries outside the EEA. These clauses impose data protection obligations on the receiving party, ensuring the safeguarding of your personal information.
  - Binding Corporate Rules (BCRs): For intra-group transfers, Steele Insurance Agency may implement Binding Corporate Rules, which are internal policies approved by data protection authorities, providing a robust framework for international data transfers within our corporate family.
  - Privacy Shield Framework: Although the EU-U.S. Privacy Shield framework has been invalidated for EEA to U.S. data transfers, Steele Insurance Agency ensures that any data transferred to the U.S. adheres to equivalent data protection standards through alternative mechanisms such as SCCs or BCRs.
  - Specific Considerations for Telephony and Insurance:
  - Telecom Regulations: For international data transfers involving telephony services, Steele Insurance Agency ensures compliance with telecommunications-specific regulations and standards, including those related to voice, SMS, and MMS data. This includes adherence to lawful interception requirements, data retention obligations, and network security standards.
  - Insurance Regulations: For international data transfers involving insurance services, Steele Insurance Agency adheres to specific regulations governing the transfer and processing of policyholder information, claims data, and actuarial records. This includes compliance with financial regulations, anti-money laundering (AML) requirements, and cross-border supervision by insurance regulatory authorities.
  - Security Measures:– Steele Insurance Agency implements extensive security measures to protect personal information during international transfers, including encryption, pseudonymization, and secure data transmission protocols. These measures ensure that your data remains confidential and secure during transit and storage.
  - Transparency and Control:– We maintain transparency with our users regarding international data transfers. You have the right to request further information about the specific safeguards and transfer mechanisms we utilize to protect your personal information. This can be done by contacting us at support@steeleva.com. By ensuring compliance with global standards and implementing robust transfer mechanisms, Steele Insurance Agency commits to protecting your personal information, regardless of its geographic location. These efforts underpin our dedication to maintaining the highest levels of data protection and regulatory compliance.Should you have any questions or concerns regarding our international data transfer practices, please contact us at support@steeleva.com
Children’s Privacy
- Steele Insurance Agency is dedicated to protecting the privacy of children and complying with all applicable laws and regulations regarding children’s data. This section outlines our policies on age restrictions and parental guidance to ensure children’s information is handled with the utmost care.
- Age Restrictions
  - Steele Insurance Agency’s services and website are not intended for use by children under the age of 13. We do not knowingly collect, solicit, or process personal information from children under this age. Our age restrictions are aligned with the Children’s Online Privacy Protection Act (COPPA) in the United States and similar international regulations.
  - Prohibition of Collection: We explicitly prohibit the registration or use of our services by children under 13. If we become aware that we have inadvertently collected personal information from a child under this age, we will take immediate steps to delete that data from our systems.
  - Verification of Age: During the registration process, we may implement age verification mechanisms to ensure compliance with our age restrictions. Users are required to provide truthful information regarding their age to access our services.
- Parental Guidance
  - For users who are minors but older than the regulated age of 13, Steele Insurance Agency emphasizes the importance of parental or guardian involvement. We encourage parents and guardians to supervise their children’s online activities and to educate them about safe internet practices.
  - Parental Consent: In jurisdictions where it is mandated, Steele Insurance Agency may require verifiable parental consent before collecting, using, or disclosing personal information of minors. This consent process involves securing explicit authorization from a parent or guardian through reliable verification methods.
  - Parental Rights: Parents and guardians have the right to review, amend, or request the deletion of their child’s personal information collected by Steele Insurance Agency. They can exercise these rights by contacting us at support@steeleva.com
  - Educational Resources: We provide educational resources to help parents and guardians understand our data collection practices and the ways in which they can protect their children’s privacy. These resources include guidelines on safe internet usage and tips for monitoring online activities.
  - Compliance with Telephony Regulations:
  - Telemarketing and Communications: Steele Insurance Agency complies with all telephony regulations that prohibit telemarketing to minors. We ensure that our communication practices do not target children and that any inadvertent communication is immediately addressed and rectified.
  - Data Protection Standards: We adhere to strict data protection standards to safeguard the personal information of minors. This includes encryption, secure access controls, and rigorous monitoring to prevent unauthorized access or misuse of data.
  - Compliance with Insurance Regulations:
  - Insurance Policies and Services: Steele Insurance Agency ensures that all insurance-related services and policies are issued and managed in compliance with applicable laws governing minors. This includes obtaining necessary consents and ensuring that minors’ information is used solely for legitimate insurance purposes.
  - Educational Outreach: In situations where insurance products may impact minors (e.g., health or life insurance policies under parental guidance), Steele Insurance Agency provides comprehensive information to parents and guardians to facilitate informed decisions. Steele Insurance Agency is committed to fostering a safe and secure online environment for children and ensuring that their privacy is rigorously protected. Should you have any questions or concerns regarding our policies on children’s privacy, please us at support@steeleva.com

Privacy Policy

Changes to this Privacy Policy